How deletion works
You can request deletion of personal data associated with your InfiniteChat account or marketing contacts. After we verify your identity, we will delete or anonymize eligible data unless we must retain certain records for legal, security, or billing reasons.
- Account profile and login data (where requested)
- Support and sales enquiry records tied to you (where eligible)
- Product data you control, subject to customer/admin ownership rules
- Marketing subscription preferences (opt-out / suppression as required)
We typically respond within 30 days (sooner where required by law). Complex or multi-workspace requests may take longer; we will notify you if so.
Before you submit
- Use the email address associated with your InfiniteChat account when possible
- Workspace admins may need to approve deletion of shared organization data
- Export any content you need before deletion — this action cannot always be reversed
- Review our Privacy Policy for retention exceptions (e.g. invoices, fraud logs)
Related: Privacy Policy · Terms of Service · Contact
Submit a deletion request
Email us directly
Prefer email? Send your request to support@infinitechat.ai with the subject Data deletion request, including your full name and account email.